Terms & Conditions
Article 1 - Payment Terms
Article 2 – Cancelation
The first will be a "CONFIRMATION OF RESERVATION" e-mail from us containing full details of your reservation including date of reservation, vessel / tour reservation, total price and paid amount.
Third e-mail shall be sent, usually within next 24 hours, also by Braintree confirming that your credit card has been successfully charged. The Confirmation of Reservation becomes effective only upon successful charge of your credit card i.e. after receipt of the 3rd mail. This effective Confirmation of Reservation is your official reservation confirmation. You must bring this email with you and present it upon arrival.
Service payment is based on the 3-D Secure standard, which currently offers the safest solution to credit and debit cards in the Internet environment.
Article 6 - Price Adjustments
Article 7 – Vessels Availability
This statement commits us to protect the privacy of our users, customers and visitors of our site and the security of personal information provided to us through the website. This notice describes the type of information we can collect from you when you visit our website and explains how we use these data and the steps we take to protect it. The notice also describes the choices you have about collecting and using your information when visiting our website.
All employees of Dubrovnik Islands Boat Tours and business partners are responsible for compliance with privacy principles. Any correspondence between us and our guests is considered as strictly confidential. We guarantee that any information you give to Dubrovnik Islands Boat Tours will be held with utmost care and will not be used in a way that you have not consented to. Dubrovnik Islands Boat Tours does not sell, rent, loan, trade, or lease any personal information collected on our site, including forms or email lists. We do not disclose the identities of our users unless we are legally required to do so without obtain your consent. If we receive a request by a legal authority we will contact the user whose identity has been requested using the contact information the user has provided.
What information do we collect about you and how do we use it?
In general, you can visit our website without disclosing personal information about yourself. We do not collect personal information about you (such as your name and contact details) when you visit this website unless you voluntarily submit data using one of the available forms for a particular purpose (contact form, live chat, booking form) and thereby give your consent to the collection and use of your personal information for the purposes mentioned. All personal data is used solely for the purposes for which they were collected and for which they were granted. We will not make the collected data in any way available to unauthorized third parties, except for the legally prescribed purpose. All data is deleted upon termination of the purpose for which it was collected or termination of the contractual relationship and no later than the expiration of all legal obligations related to the retention of personal data.
Here are some additional circumstances in which we will share your information with authorized third parties and additional purposes for which we use your information:
Providing Information to Google Inc.
We share data with our accountants for tax purposes. For example, we share the invoices we issue and receive with our accountants for the purposes of completing tax returns and accounts at the end of the year.
Types of personal data we process
The personal data collected in the contact form are: first and last name, e-mail, address, telephone number.
The personal data collected in live chat are: Personal information collected in the booking form: first and last name, e-mail and phone number.
Information that is automatically collected on our website
We automatically collect information in server log files, such as your IP address, browser type, redirection / exit page, and operating system. We use this information to manage our web pages and our technical solutions, understand how visitors move through our website and services and improve your experience while using our website and services.
Access and update your personal information
Our user has the following rights at any time:
- the right to access data and access to data
- right to information on processing of personal data
- right to data transfer
- the right to withdraw Agrément
- the right to file a complaint
- right to correction and change of personal data in case the information is incomplete or incorrect
- the right to be deleted in cases such as cessation of processing, withdrawal of a claim or in the case of filing a complaint
If you want to invoke any of these rights, please contact us via the contact form on our website.
Security of your personal information
We are committed to taking appropriate technical and organizational measures to protect your personal data from unauthorized or unlawful handling of them and their accidental loss, destruction or damage. When submitting your personal information through our website, this information is sent over the Internet safely through high-quality encryption and stored on our secure servers.
If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone numbers or official authorities of the Republic of Croatia.