The legal agreement set out below governs booking process and tours / vessels rentals booked and/or managed by Sanctus d.o.o., Bana Josipa Jelačića 19, 20000 Dubrovnik, Croatia (hereinafter: Dubrovnik Islands Boat Tours).

Article 1 - Payment Terms
Deposit - Confirmation of Reservation 
You are required to pay a deposit at the time of booking in order to confirm your boat / tour reservation. This deposit is set to 100% of the boat price / boat tour booked. The announced prices are in EUR, however all payments will be affected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian Kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

Article 2 – Cancelation
If charter of the booked boat / tour is cancelled by the clients more than 72 hours prior to reservation date, the entire paid amount will be refunded. Total 100% of the price is charged only in case if cancellation is made less than 72 hours prior to the reservation date.  
Dubrovnik Islands Boat Tours reserves the right to change or cancel the reservation under unforeseen circumstances or owing to circumstances beyond our control. If alternative solution cannot be found, Dubrovnik Islands Boat Tours reserves the right to cancel the reservation. 100% deposit paid in advance will be refunded in total to the same account.
The entire paid amount is refundable if weather conditions are unsuitable on the day of the booking and the reservation cannot be postponed on another day by any reason.
 
Article 3 – Reservation changes
Changes of the date of your booking are only acceptable if the vessel is available on the new requested date.
 
Article 4 – Confirmation
Within minutes of completing your reservation and paying the deposit, you will receive 2 automated emails.

The first will be a "CONFIRMATION OF RESERVATION" e-mail from us containing full details of your reservation including date of reservation, vessel / tour reservation, total price and paid amount.
Second e-mail is from Braintree or PayPal / (payment processor) confirming your credit card has been successfully authorized.
Third e-mail shall be sent, usually within next 24 hours, also by Braintree confirming that your credit card has been successfully charged. The Confirmation of Reservation becomes effective only upon successful charge of your credit card i.e. after receipt of the 3rd mail. This effective Confirmation of Reservation is your official reservation confirmation. You must bring this email with you and present it upon arrival.
 
If you do not receive this email (check all Junk and Bulk folders in addition to your Inbox since our emails are sometimes diverted there), please contact us on info@dubrovnikislandsboattours.com, and we will re-send it to you. 
 
Article 5 – Payment Security
Security payments by debit / credit cards Confidentiality of your information is protected and secured using SSL encryption. Pages for web payment are secured by using Secure Socket Layer (SSL) protocol with 128-bit encryption. SSL encryption is a data coding procedure for prevention of unauthorized access during data transfer. This enables a secure data transfer and prevents unauthorized data access during communication between user and service payments, and vice versa.
Braintree service and financial institutions exchange data by using their virtual private network (VPN), which is protected from unauthorized access.
Braintree service is certified PCI DSS Level 1 safety standards prescribed by Visa and MasterCard rules.
Merchant does not store credit card numbers and the numbers are not available to unauthorized persons.

Service payment is based on the 3-D Secure standard, which currently offers the safest solution to credit and debit cards in the Internet environment.
If the card user is participating in the 3-D Secure program the customer will be required to pay additional identity verification as confirmation that he just used the card. 

Article 6 - Price Adjustments
The prices listed on our website reflect the prevailing prices at a given point in time. By making a booking on our website you lock in the prevailing price. From time to time, Dubrovnik Islands Boat Tours may offer price discounts to generate last-minute bookings. In these cases, no price adjustments will be made to bookings that were made prior to the implementation of the price change.

Article 7 – Vessels Availability
The availability calendars for all boats listed on our website are 99% accurate. However, since our booking process is automatic it is possible that we receive more than one reservation at the same time.  In this case, we will offer our customers the option of a full refund or will try to find them alternate boat of similar type, quality and price. However, in addition to the option offered in the previous sentence we accept no additional liability.
 
Article 8 – Vessels Representations
Dubrovnik Islands Boat Tours has done its best to assure that the descriptions and photographs on our website are an accurate representation of the vessels.
 
Article 9 – Disclosure of Your identity
Dubrovnik Islands Boat Tours respects your privacy. We are committed to protect customers' personal data in a way that it collects only the necessary, basic information about customers / users that are necessary for the fulfilment of our obligation to inform customers about the way we collect data, and gives customers an option of using their data, including possibility to decide whether or not to remove their name from lists used for marketing campaigns. All user information is strictly confidential and are available only where such information necessary to perform the job.

This statement commits us to protect the privacy of our users, customers and visitors of our site and the security of personal information provided to us through the website. This notice describes the type of information we can collect from you when you visit our website and explains how we use these data and the steps we take to protect it. The notice also describes the choices you have about collecting and using your information when visiting our website.

All employees of Dubrovnik Islands Boat Tours and business partners are responsible for compliance with privacy principles. Any correspondence between us and our guests is considered as strictly confidential. We guarantee that any information you give to Dubrovnik Islands Boat Tours will be held with utmost care and will not be used in a way that you have not consented to. Dubrovnik Islands Boat Tours does not sell, rent, loan, trade, or lease any personal information collected on our site, including forms or email lists. We do not disclose the identities of our users unless we are legally required to do so without obtain your consent. If we receive a request by a legal authority we will contact the user whose identity has been requested using the contact information the user has provided.

 
Article 10 – Privacy policy
This is the web site of Sanctus d.o.o., Bana Josipa Jelačića 19, 20000 Dubrovnik, Croatia (hereinafter: Dubrovnik Islands Boat Tours).
We can be reached via e-mail at info@dubrovnikilandsboattours.com, or you can reach us on telephone +385 99 499 9990.
For each visitor to our Web page, our Web server automatically recognizes their IP address, but it is for aggregate use and reporting only. No information that can personally identify a visitor is stored.

What information do we collect about you and how do we use it?

In general, you can visit our website without disclosing personal information about yourself. We do not collect personal information about you (such as your name and contact details) when you visit this website unless you voluntarily submit data using one of the available forms for a particular purpose (contact form, live chat, booking form) and thereby give your consent to the collection and use of your personal information for the purposes mentioned. All personal data is used solely for the purposes for which they were collected and for which they were granted. We will not make the collected data in any way available to unauthorized third parties, except for the legally prescribed purpose. All data is deleted upon termination of the purpose for which it was collected or termination of the contractual relationship and no later than the expiration of all legal obligations related to the retention of personal data.

Here are some additional circumstances in which we will share your information with authorized third parties and additional purposes for which we use your information:

Providing Information to Google Inc.
Google collects information through our use of Google Analytics on our website. Google uses this information, including IP addresses and cookie data, for multiple purposes, such as improving Google Analytics. Information is shared with Google on an anonymous basis. To find out more about what information Google collects, how to use this information, and how to control information sent to Google, see the Google Privacy Policy partner page. You can opt out of Google Analytics by installing the following plug-in to your browser: https://tools.google.com/dlpage/gaoptout

Accounting
We share data with our accountants for tax purposes. For example, we share the invoices we issue and receive with our accountants for the purposes of completing tax returns and accounts at the end of the year.

Types of personal data we process

The personal data collected in the contact form are: first and last name, e-mail, address, telephone number.
The personal data collected in live chat are: Personal information collected in the booking form: first and last name, e-mail and phone number.

Information that is automatically collected on our website

We automatically collect information in server log files, such as your IP address, browser type, redirection / exit page, and operating system. We use this information to manage our web pages and our technical solutions, understand how visitors move through our website and services and improve your experience while using our website and services.

Access and update your personal information

Our user has the following rights at any time:

  • the right to access data and access to data
  • right to information on processing of personal data
  • right to data transfer
  • the right to withdraw Agrément
  • the right to file a complaint
  • right to correction and change of personal data in case the information is incomplete or incorrect
  • the right to be deleted in cases such as cessation of processing, withdrawal of a claim or in the case of filing a complaint

If you want to invoke any of these rights, please contact us via the contact form on our website.

Security of your personal information

We are committed to taking appropriate technical and organizational measures to protect your personal data from unauthorized or unlawful handling of them and their accidental loss, destruction or damage. When submitting your personal information through our website, this information is sent over the Internet safely through high-quality encryption and stored on our secure servers.

Article 11 - Applicable law and jurisdiction
The governing law shall be the law of Republic of Croatia. All disputes arising out of or in connection with this Agreement shall be finally settled under the Rules of Arbitration of the Permanent Arbitration Court at the Croatian Chamber of Economy by one arbitrator appointed in accordance with the said Rules. The seat of arbitration shall be in Zagreb and the language of arbitration shall be English.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone numbers or official authorities of the Republic of Croatia.